GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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GLPI / IT asset and inventory management / Open Source Guide

GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows you to create an inventory of equipment for your company computer, software, printers… and checkout reservations for that equipment.

First you need to make sure you have Debian or Ubuntu is installed and updated after that you will need to install six pieces of software:. Install MySQL database server version 5.

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You can download the latest GLPI software on http: Note that the actual name of the file will change depending upon what version of GLPI you have downloaded — be sure to use the correct file name.

The rest of the glli is web based and pretty easy. Point your web browser with URL http: Now start using GLPI asset management system by navigating to http: If it is a new installation click Install button, else click Upgrade button to upgrade from old version to most recent new version.

If all seems well, you should see the following screen.

If there are any errors, check for the file permissions and start over the installation again. If you have already created a MySQL database it should have listed in the next screen as shown below, else you have to create a new one by clicking on the link Create new database. The default user accounts and their passwords will be shown in the gppi window. However i have listed them below for the he,pdesk of clarity. The administrative user name is glpi and password is also glpi.

Enter them and click Post. First you above to change the default users passwords for security reasons. Usage of GLPI is not that difficult. Just go-through helppdesk menus and explore things.

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If you still want a help documentation, i suggest you to read the Official wiki page. Changing chmod must be execute as sudo: Save my name, email, and website in this browser for the next time I comment.

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Click here for instructions on how to enable JavaScript in your browser. GLPI has the following features. Moreover, GLPI has many plugins with added features. Install Apache web server.

glpi-helpdesk

Query OK1 row affected 0. Query OK0 rows affected 0. That will helpful for visitors. Leave a Reply Cancel reply Your email address will not be published. helpdesi