However I do not see any calls into our support center since your site was commissioned. So I am not sure what customer service agents you. Equipment interconnecting cables;; Reloading initializing instructions and re- commissioning;; Verification of proper operation and completion of service report; . visible only after the modem has been commissioned and is operational. Figure System Control Center button links. Click the button to go to.

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Express Repair is a protection plan option designed to assure you that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs.

When using an inclinometer the scale may read backwards. Reboot the PC if necessary. When you are nearing completion of the alignment tighten the very large azimuth axis bolt and then do the final tweaking of the elevation angle last.

HughesNet HX VSAT terminal installation

Maintenance, repair, or replacement of parts damaged or lost through catastrophe, accident, lightning, theft, misuse, fault, or negligence of the Customer, or causes external to the Equipment, including, but not limited to, failure of, or faulty, electrical power or air conditioning, operator error, failure, or malfunction of data communication Equipment not provided to Customer by Hughes, or from any cause other than intended and ordinary use. I much prefer this to the giant self tapping screws, as used on some older antennas.

Disclaimers and Limitations 1. The co-pay will appear on your billing statement as a separate charge from your monthly HughesNet payments.

Do the azimuth first. Now phone the hub and tell them you are ready to transmit. I have the impression that this dish is probably good for Ka band operation, provided the reflective metal material under the paint surface is smooth and continuous. A representative cmmissioned initiate the onsite support request. Sign In or Register on myHughesnet. The low voltage DC connector must not be disconnected from the modem while the power is on.


Examples over 8 day period: If your intended elevation angle is between 87 and 90 deg i. Service Coverage Hours are 8: The monthly Plan fee will appear on your billing statement as a separate charge from your regular commissionedd HughesNet subscription payments. Onsite service visits are scheduled according to the time that Hughes receives the call that a problem has arisen. It is not difficult, but it does require that you carefully follow the instructions.

First set the nominal receive polarisation. The onsite service call co-pay will be billed via the same method as your monthly HughesNet subscription payments. In particular there are four key buttons to click on: Loss of service that can only be corrected by relocating the antenna; c. In each 8 hour period, Download: Now try a ping to the modem at This system is evolving to best share out the available capacity. If any pricing changes during the term of the Plan, you will be notified prior to any change in price.

The cube shaped box contained the 3 axis antenna positioner and the Hughes HX50 modem and the outdoor 2 watt Ku band radio assembly. The Plan is extended only to the original customer who enrolled in the Plan and is nontransferable. Both Express Repair plans include a day vesting period for existing HughesNet subscribers.

HNS has ways to check your Internet Usage. What is covered by Express Repair?

Secure the cables if possible but don’t bend them sharply. The instruction manual for the 1. The dish elevation will rise up a little and you may lose the signal temporarily. This Limitation will last for approximately 24 Hours, after which the Normal Speed will be returned to the Subscriber.

There is a strong plastic moulded dome shape which attaches accurately to the back of the dish with proper bolts. While enrolled in this Plan, in the event that an onsite service visit is required, you will be billed a co-pay. If required, Hughes may, at its option and discretion, replace your hardware components with new, remanufactured, or used equivalents.


What is Express Repair?

Also, all of the Photos in the Slide Show are also kb or less in size, so hopefully the Slide Show will work well with Dial-Up also. Damage reported after expiration of the Express Repair coverage period.

Downloaded several days worth of log files and managed to exceed 50 Mbytes downloaded. In order to be eligible for the Plan, your HughesNet billing account must be current and in good standing. The charges associated with Time and Materials Services will be Hughes’ then-current charges. Before attempting to make an azimuth or elevation angle adjustment, the main axis bolts must be slightly loosened. Premium Service Our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.

With Express Huhesnet, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5: By this Multiply or Divide Bits or Bytes by the Number 8, then you can see commissjoned results on an equal forum, that is, ” IF ” their DownLoad Rates are actually as advertised, which none of them guarantee due to the amount of Customers who may be using the Internet at any time of the Day.

To view Express Repair pricing and to purchase, click here. The ends of the rods are flattened.

The minimum height of the top of the pipe is 18 inches above ground level.